Privacy Policy

NC Roofing Service and Repair, LLC (“NC Roofing Service,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use ncroofingservice.com (the “Site”) or request a roofing service, how we use it, and the choices you have.

1. Information we collect

We collect information you give us directly, such as when you:

• Submit a contact, inspection, financing, or storm-check form (name, phone, email, property address, message)
• Call or text our office or a territory lead
• Upload photos of damage to your roof

We also automatically collect limited technical data:

• IP address, browser type, device type, referring page, and pages viewed
• Cookies and similar technologies used to keep the Site working and improve performance

2. How we use information

• To respond to your inquiry, schedule an inspection, or provide a quote
• To document damage and support insurance-claim work you have asked us to perform
• To improve the Site, our service offerings, and our customer experience
• To comply with legal obligations and protect our rights

We do not sell your personal information. We do not share your data with third parties for their marketing purposes.

3. Service providers we use

We use trusted vendors to operate parts of the Site and our business (for example, hosting, email delivery, calendar scheduling, and financing partners Service Finance Company and Enhancify). These providers receive only the information they need to perform their service.

4. Cookies

The Site uses essential cookies that are required for navigation, form submissions, and basic analytics. You can disable cookies in your browser settings; the Site will still function, but some features may be limited.

5. Phone calls and text messages (TCPA)

When you submit a form, call, or text us with your phone number, you authorize NC Roofing Service and Repair, LLC and the territory lead assigned to your area to contact you about your request by phone call, text message (SMS/MMS), and email, including using an automatic telephone dialing system or pre-recorded voice. This consent applies to the number you provide and any number you later add to your account.

You are not required to consent as a condition of any purchase. Standard message and data rates may apply to text messages. Message frequency varies based on your project — typically a handful of messages while your inspection or repair is active.

To stop text messages, reply STOP to any message from us, or tell us directly by phone or email. To stop phone calls, ask the team member you spoke with to remove your number, or email info@ncroofingservice.com. Opting out of marketing follow-up will not stop transactional messages required to complete work you have already authorized (for example, crew arrival times).

6. Your choices

• You can ask us to delete the personal information we hold about you at any time.
• You can opt out of text or phone follow-ups by replying STOP or telling us directly.
• You can ask what information we have on file and how it has been used.

To exercise any of these rights, contact us using the details below.

7. Data retention

We retain inquiry and project records for as long as needed to provide service, resolve disputes, and comply with our legal and tax obligations. Records related to active or recently completed work are typically retained for at least seven years.

8. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site after a change means you accept the updated policy.

10. Contact us

Questions about this Privacy Policy or about the information we hold can be sent to: