From The Honest Roof Guide
The Honest Roof Field Guide
The twelve moments a homeowner lives through when they need a new roof. What to say, what to ask, what to watch for. And what an honest roofer does in return.
Updated: May 2026
Online: ncroofingservice.com/guide
Phone: (336) ROOFING
Print it. Fold it. Keep it on the counter. Use it during the phone call, the kitchen-table pitch, and the day the adjuster shows up. We won't ask for your email. If you use this to interview five roofers and pick one of the others, that's fine. You'll have done your homework. That was the point.
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Jump straight to the tool you need.
Point any phone camera at a code to open the live tool. No app, no login. Whether you're getting ready before a storm or standing on the lawn after one, start with the row that matches where you are.
Before bad weather
Storm season is coming
Is my roof ready before the next storm?
ncroofingservice.com/guide/downloads/before-the-storm-readiness
When weather hits or you spot a problem
A storm just hit
Did my address actually get hit, and what now?
ncroofingservice.com/storm-check
I see a leak or damage
What's wrong, and how urgent is it?
ncroofingservice.com/start#problem-finder
Planning, choosing, and paying
What will this cost?
What should a new roof actually cost on my house?
ncroofingservice.com/guide/cost-estimator
How do I compare roofers?
Who should I hire, and how do I know they are honest?
ncroofingservice.com/guide/downloads/five-non-negotiables
How do I pay for it?
Cash, insurance, or financing — what fits me?
ncroofingservice.com/financing#calculator
Install is coming
How do I get ready for install day?
ncroofingservice.com/guide/downloads/week-before-prep-checklist
After the roof is on
The roof is done
What do I do now that the new roof is on?
ncroofingservice.com/guide/downloads/first-30-days-checklist
Prefer a real person? Call (336) ROOFING. No script, no sales call.
Before everything else
Three sentences that cover most of this guide.
1.
No good roofer needs a decision tonight.
2.
Anyone pressuring you to sign is selling, not solving.
3.
The right answer to pressure is always: “I'll get back to you tomorrow.”
If you read no further than this page, you've already avoided the most expensive mistakes most homeowners make. The rest of this guide is just the specific words and questions for twelve specific moments.
01
Someone knocks on your door
What's happening
Someone is on your porch wanting to talk about your roof. The story is almost always the same: "We noticed your neighbor's damage." There's a difference between a local roofer working a neighborhood where they already have customers and a storm chaser following weather radar across state lines. The first sixty seconds tell you which one is on the porch.
Why this matters
How a roofer introduces themselves at the door is how they'll handle every transaction afterward, including the warranty call three years from now. Credentials offered up front, in writing, with a license number you can verify, are how the good version of this starts.
What to say
“I'll take your card. If I want to talk, I'll call you. What's your physical office address?”
What to ask
“What's your North Carolina license number?" Write it down. Verify it later at nclbgc.org (free, two minutes).”
Red flags
- ×They can't recite their NC license number from memory
- ×They drive an unmarked truck or one with out-of-state plates
- ×They want to "go up on the roof right now while we're here"
- ×They imply your neighbor already signed
- ×They get hostile when you don't decide on the spot
- ×They won't hand you a printed business card with a physical office address on it
What an honest roofer does
Yes, real roofers sometimes knock too. The difference is in the how. After a storm we may work the neighborhoods where we already have a customer, knocking with their permission so neighbors hear it from someone they know. When we do, we identify ourselves with a printed card showing our NC license number (verifiable at nclbgc.org), a marked truck with NC plates, and we send our Certificate of Insurance before anyone climbs anything. We leave when you say not interested, no hard sell, no follow-up the next morning. From your side, if a real local roofer takes the time to come introduce themselves, take the card. Two minutes spent verifying them later could save you a roof.
02
They want to inspect for free
What's happening
A roofer offers to climb your roof at no charge. The free inspection is the foot in the door. The photos they take become either an insurance claim or a sales pitch. Some carry photos of damaged roofs from other jobs, and you won't always know which ones are yours.
Why this matters
Inaccurate photos rarely get corrected. Once "extensive hail damage on the north slope" is in someone's notes, removing it later is harder than preventing it. And if an uninsured worker falls on your property, your homeowner's policy can end up paying the bill.
What to say
“Before anyone goes up, I'd like a copy of your Certificate of Insurance. And every photo you take comes to my phone before you leave the property.”
What to ask
“Can I get the address and date of three other roofs you've inspected this month?" A real local roofer can answer this. A traveler can't, or invents one.”
Red flags
- ×They can't or won't produce a current Certificate of Insurance before climbing
- ×They came back down faster than five minutes
- ×They have damage photos but you can't recognize any feature of your house
- ×They want you to sign an "inspection agreement" or "authorization to represent" for a free inspection
- ×They take photos but won't share them
- ×"This can't wait, you have to file the claim today"
What an honest roofer does
Yes, we inspect for free. We now use a drone for the first pass on most roofs. Fewer feet on your roof means less risk of accidental damage and a faster, more thorough photo record. If we do need to climb, we send our Certificate of Insurance ahead of time so you can verify our general liability and workers' comp are current (call the agent listed on the cert, takes two minutes). We send you every photo before we leave, and we tell you "your roof is fine" when it is. From your side: never let anyone on your roof without a current Certificate of Insurance in hand, and only ask for an inspection if you're seriously considering work. A roofer's time on your roof is real time.
03
The kitchen-table pitch
What's happening
A salesperson sits across from you with a folder built to make the decision feel inevitable: glossy materials, shingle samples, a tablet ready for a signature. The phrases sound like "today only," "we're already in the neighborhood," "your insurance is paying anyway."
Why this matters
Pressure in this moment is how five-figure decisions become regrets. The discount that expires tonight was almost always going to be the price either way. A salesperson who needs your signature today is counting on you not having time to think.
What to say
“I appreciate you coming. I'm getting three quotes and I'll make a decision in two weeks.”
What to ask
“If I called you back in two weeks with a yes, would the price still stand?" A real roofer says yes without flinching.”
Red flags
- ×Visible frustration when you mention the two-week timeline
- ×A discount only valid tonight
- ×Pressure to sign on their tablet right now
- ×"We have a crew finishing nearby, we can start tomorrow"
- ×They mention financing before you mention how you're paying
- ×"Your insurance is paying for all of this anyway" (no: your insurance pays a specific scope of loss, and you sign the checks)
What an honest roofer does
Yes, we sit at kitchen tables too. The difference is what we bring and what we don't bring. We bring a written estimate, shingle samples if you want to see them, copies of our license and insurance, and any manufacturer certifications you ask to verify (we're GAF Certified, CertainTeed Credentialed, and Fortified-trained, verifiable at gaf.com, certainteed.com, and fortifiedhome.org). We do not bring a tablet for instant signatures, a folder of "today only" pricing, or manufactured urgency. We follow up once, in a week, with a polite check-in. From your side, if you tell three roofers you'll decide in two weeks, then decide in two weeks. Even a clear no lets the others move on and serve the next homeowner waiting for a slot.
04
The insurance adjuster shows up
What's happening
An employee of your insurance company is on your roof. Their job, on paper, is to fairly assess damage. Their incentive is to minimize the payout. Who's standing next to them changes what gets written on the scope of loss.
Why this matters
The scope of loss written on this visit is the legal document everything downstream depends on. What's missed in this hour can cost you five to fifteen thousand dollars later. Once a claim is closed, reopening it is slow and rarely fully successful.
What to say
“I'd like a copy of your photos and your measurements before you leave today.”
What to ask
“Will you flag every dent on the soft metal? Gutters, vent covers, AC fins?" Hail evidence on soft metal is often what tips a claim from denied to approved.”
Red flags
- ×The adjuster discourages you from having a roofer there
- ×They go up alone and come down in under ten minutes
- ×They want to mark only "obvious" damage and skip the rest
- ×They offer to write you a check on the spot to "wrap it up"
- ×"This isn't covered" without showing you the policy language
- ×They use the word "wear" repeatedly
What an honest roofer does
We meet your adjuster at no charge. We bring a clipboard and a phone. We point at the damage we see, we don't perform for the camera. We don't pressure the adjuster, we don't write the scope, and we don't run your claim for you. We help you read what was written. From your side, be present for the visit (not by phone), and pay your deductible when it comes due. Anyone offering to "absorb" or "waive" it is offering you fraud, and the IRS or your insurance company can come back on you, not them.
05
They hand you an agreement
What's happening
In an insurance claim you will typically sign three or four separate documents at different points, and each one means something different. There is no neutral document at any stage. Every one was written by their lawyer to protect them.
Why this matters
Each document shifts leverage. Sign the wrong one too early and you have handed over choices you did not know were choices. The most expensive mistakes happen when a homeowner signs something they did not read because the moment felt urgent.
What to say
“I'll take this home tonight, read it through, and call you tomorrow with any questions.”
What to ask
“Which document is this? Is it the contingency, the scope, the main contract, or something else? Walk me through exactly what I'm agreeing to.”
The four documents you may be asked to sign
| Document | When signed | What to verify |
|---|---|---|
| Contingency agreement | Early (same day as inspection) | 3-day cancellation right, an end date if no claim is filed in 60-90 days, no Assignment-of-Benefits clause. Some roofers hide AOB in here. |
| Scope of work / scope of loss | Before work starts | Matches the actual roof condition. Ask the roofer to file written supplements with your carrier if the scope is short. |
| Roofing contract | Before materials are ordered | Project manager named, every material listed, per-sheet decking rate, workmanship warranty in years, deposit 10% or less, no AOB. |
| Certificate of completion | After final walkthrough only | Sign only after the walkthrough, punch list, lien waiver, and warranty registration are all complete (see Moment 09). |
Red flags
- ×They get defensive about line-by-line review of any document
- ×"Everyone signs this version"
- ×"It's just standard lawyer language"
- ×The contingency agreement and the roofing contract are bundled into one document (they should be separate)
- ×AOB or "company shall act as homeowner's representative with insurance carrier" hidden inside the contingency
- ×"We will cover your deductible" or "no out of pocket." This is insurance fraud. Walk away.
- ×"Lifetime warranty" with no manufacturer name attached
- ×A contract that is only one page
- ×They have a notary in the truck "for convenience"
What an honest roofer does
Our paperwork is plain, separate, and walked through with you. If you're in a claim, our contingency is a short document that only says we'll do the work if your insurance approves it, with a clear 3-day right to cancel and no Assignment of Benefits, ever. We review the scope of work with you so you understand what the insurance is paying for, and we file written supplements with your carrier when the scope misses something. The main contract names your project manager by name, every line item including drip edge / ice and water shield / underlayment / flashing, the per-sheet decking rate, and the workmanship warranty in years. Our deposit is ten percent or less. We hand it all to you and say take it home and read it. From your side, once you sign and we order your materials, please honor that. A last-minute switch to a storm chaser who appeared at your door costs us a slot we can't refill, and it leaves you with the very company you were trying to avoid.
06
They keep calling
What's happening
Your phone keeps ringing. There's a difference between a professional check-in (one call, on a cadence you agreed to, during business hours) and pursuit (every day, after hours, drop-bys at dinner). This moment is about the second one.
Why this matters
Follow-up patterns reveal a company's culture. A company that chases you before the sale will chase you for money after the sale, and disappear when you need warranty work. The way they treat the pursuit is the way they'll treat the warranty call.
What to say
“I'll let you know my decision by [date]. I won't make it before then. Please don't call again before that.”
What to ask
“What's the latest date you'd need a decision?" See if the urgency is real, or manufactured.”
Red flags
- ×They text after you've asked them not to call
- ×They drop by unannounced
- ×They imply prices will rise dramatically next week
- ×They say their crew availability "won't last"
- ×They claim a different homeowner is about to sign for "your" start date
- ×They won't agree to a single follow-up date and stick to it
What an honest roofer does
Yes, we follow up too, once, in a week, with a polite check-in. At the first meeting we ask what cadence works for you and we use it (some homeowners want a call, some want a text, some want nothing until they reach out). No texts after hours, no unannounced visits, no pretend-urgency. If you say "I'll call when I'm ready," we wait. If we don't hear from you in three weeks we send one short note and the ball stays in your court. From your side, if you say you'll call back by Friday, call back by Friday. Even a clear no is better than a slow maybe, because it frees the company to serve the next family on the calendar.
07
Before the crew arrives
What's happening
The contract is signed and materials are ordered. Before a single shingle gets touched is your last clean window to verify the full scope is actually on the truck. Cheap quotes often shave money by quietly omitting the components you can't see from the ground once the roof is done, the ones that make a roof last twenty-five years instead of eight.
Why this matters
Missing components show up as a callback two or three years later: early granule loss, leaks at flashings, ice damming in the eaves, ventilation that cooks the attic. By then, proving the install caused it rather than weather is almost impossible. A bid that's a thousand dollars lower because it skipped drip edge on the rakes and reused the chimney flashing isn't a deal. It's a future repair bill you'll pay twice.
What to say
“Before the crew shows up, can you walk me through the materials list one more time? I want to confirm everything is on the truck.”
What to ask
“Will the foreman text me a photo of the materials on the truck before they start, and a photo of the bare decking before they cover it?" A real roofer says yes without hesitation.”
Make sure each of these is in the contract (or ask why not)
- New drip edge along every eave AND every rake (rakes are often the silent omission)
- Ice and water shield in every valley, around chimneys, around all roof penetrations, and along eaves (required by NC code in most counties, verify yours)
- Synthetic underlayment, not 15-lb felt (felt tears in the wind and absorbs moisture)
- Real starter shingles along eaves and rakes (not three-tabs cut down)
- Ridge cap shingles by the same manufacturer as the field shingles (not three-tabs serving as ridge cap)
- All new step flashing around chimneys and walls (NOT reused, NOT painted to look new)
- New pipe boots on every vent pipe (NOT reused. These are the #1 leak source on a roof under 10 years old)
- Ventilation calculated for your attic: ridge vent PLUS soffit intake, not just one or the other
- A per-sheet decking-replacement allowance with a written rate, so a discovery on install day is not a surprise
Red flags
- ×"We use what comes with the bundle" or "standard materials" without naming brands or product lines
- ×Drip edge only on eaves, not on rakes
- ×Felt underlayment instead of synthetic
- ×"We always reuse the existing flashing if it looks okay"
- ×Pipe boots not explicitly listed as new
- ×No ice and water shield listed in valleys
- ×No per-sheet decking rate written down anywhere in the contract
- ×"Ventilation is whatever is up there now"
What an honest roofer does
Our material list is itemized line by line and we send you a final copy a few days before install. Every penetration gets a new boot. Every valley gets ice and water shield. Drip edge goes on eaves AND rakes. Step flashing is always new, never reused, never painted. Ridge cap matches the field shingle by manufacturer and product line. We text you a photo of the materials on the truck the morning of install, and a photo of the bare decking before any new material covers it. We do not cut these corners, even when it costs us the bid. From your side, the right move here is to read the materials list before install day, not after. Once a shingle covers a missed step flashing, fixing it means tearing the roof open again.
08
The crew is on your roof
What's happening
Material is in the dumpster and your house is partially open to the weather. This is when verbal change orders show up, because you're not in a strong position to push back and they know it.
Why this matters
Anything decided in conversation today becomes "he said, she said" the day the final invoice arrives. Verbal change orders are how unexpected charges appear at the end of a job.
What to say
“Walk me through what you found. Send photos. Tell me what it adds in writing. I'll respond within two hours.”
What to ask
“Does our contract require written approval before extra work proceeds?" Hold them to it. If your contract doesn't say that, it's a clause to add to every future roofing contract you sign.”
Do this every day they work
- Take a date-stamped photo of the exposed deck before they cover it
- If the project manager isn't on site, get a text update with photos at lunch and end of day
Red flags
- ×A change order delivered verbally only
- ×"We need to replace 18 sheets of decking, that's an extra $4,000" with no photos
- ×The foreman saying it "needs to be done today or we can't continue"
- ×A different crew than the one in the contract
- ×Old flashing being reused around the chimney (it should be new)
What an honest roofer does
Our contract sets a per-sheet decking-repair rate up front, in writing, so there are no surprise numbers later. Any work beyond the contract requires a written change order with a photo, sent to you, with at least a one-hour response window. We never present a discovery as "decide right now." From your side, please be reachable on install day. If the foreman texts a photo of rotten decking, that's a real thing, and answering within a couple of hours keeps the crew working and your house out of the weather.
09
They're done. Before you sign the Certificate of Completion
What's happening
The crew is packing up and someone walks up with a clipboard. One document in their hand is the Certificate of Completion (sometimes called a "Certificate of Satisfaction"). It tells your insurance company the job is finished and releases the final payment to the roofer. Once you sign, you've certified in writing that everything is done to your satisfaction.
Why this matters
Your signature here is your last real piece of leverage. Once the certificate is signed and the final check is cut, getting a roofer back for punch-list items is much harder, and disputes filed afterward usually arrive too late. Pressure to sign the same hour the crew finishes is almost always a tell.
What to say
“I'm not signing the Certificate of Completion today. I'll sign it once the walkthrough is done, the punch list is closed, and you've handed me the lien waiver and the manufacturer warranty registration number.”
What to ask
“Can we walk the property together right now? Just five minutes." A real roofer agrees without flinching.”
Do all of these BEFORE you sign the Certificate of Completion
- Walk the perimeter with the foreman. Take photos.
- Look at the roof from the curb. Lines should be straight. Color should be uniform with no streaking.
- Crouch at each corner of the house and look up. Drip edge should be visible along every eave AND every rake.
- Look at every chimney and wall meet. Flashing should be new shiny metal, not painted over.
- Look at every pipe boot. Every one should be new.
- Check the yard, driveway, and flowerbeds for nails. Run a magnet sweep if you have one.
- Open every door and window. Look at the screens for shingle granules.
- Get the manufacturer warranty registration number IN WRITING and confirm it was filed in your name today.
- Get a lien waiver IN WRITING. It protects you from a supplier or subcontractor putting a lien on your house if the roofer fails to pay them.
- Write down every punch-list item, get a date for each, get the foreman to sign next to it.
Red flags
- ×They present the Certificate of Completion and the final invoice together and ask you to sign both right now
- ×"It is just a formality, we will come back for the punch list"
- ×They cannot produce a manufacturer warranty registration number
- ×No lien waiver is offered
- ×"We need this signed today to close out the job"
- ×"Your insurance will not release the final check until you sign this" (true, but you control the timing)
- ×Pressure to sign before the walk-around is done
What an honest roofer does
We schedule the final walk-around BEFORE the Certificate of Completion is ever signed. We bring the manufacturer warranty registration number on paper, a lien waiver, the final invoice, and the COC. You sign the COC last, only after every punch-list item has a date next to it. We do not present the COC the same hour the crew packs up. From your side, once the walk is done and the punch list is agreed, sign the COC and pay the final on time. Letting it drag without the money behind it makes the insurance side messy for both of us.
10
The final invoice
What's happening
The walkthrough is done and there's an invoice on the table. The number may match the contract. It may not. Anything over the contract should be backed by signed change orders from Moment 08, written and photographed while it was happening.
Why this matters
This is the last moment to challenge anything you don't recognize. Once the check clears, your only recourse on disputed line items is the licensing board or small claims court. A five-minute review now is cheaper than a five-month dispute later.
What to say
“Walk me through the invoice line by line. I want to match each charge to either the contract or a written change order from install.”
What to ask
“Can I see the manufacturer warranty registration confirmation, not just your form?" Some "warranties" never get filed. Without registration, the manufacturer warranty doesn't exist.”
Match each charge against
- The original contract, line by line
- Any signed change orders from install day (with photos)
- The per-sheet decking allowance vs. the actual sheet count (foreman should have the count in writing)
Red flags
- ×The final is higher than the contract by more than the agreed decking allowance, with no written change orders
- ×Pressure to pay the final today, this hour
- ×"We need to wrap this up to get on the next job"
- ×They can't produce the manufacturer warranty registration number
- ×No lien waiver paperwork is offered
- ×Verbal-only explanations for line items you do not recognize
What an honest roofer does
Our final invoice matches the contract. Anything beyond the contract is backed by a written change order with a photo, signed by you on the day it happened. The decking line shows the actual sheet count. We send the lien waiver and the registered manufacturer warranty number with the invoice, not after. From your side, once the numbers reconcile and the Certificate of Completion is signed, pay on time. Letting the dust settle without the money behind it is hard on the next homeowner waiting on our slot.
11
The first 30 days after install
What's happening
Most workmanship issues appear in the first four weeks, and your leverage is highest right now. Once 30 days pass, getting them back gets harder.
Why this matters
After thirty days the seasons turn, the roof settles, and the line between "install issue" and "weather damage" blurs. The day-five fix is a phone call. The day-sixty fix is a debate.
What to say
“Can the foreman come back and take a look this week?" Call the project manager's cell, not the office. Send an email afterward so the conversation is in writing.”
What to ask
“Where is my registered warranty number, and what was the date filed?" Confirm it with the manufacturer directly if you can.”
Do this every week for 30 days
- Walk the perimeter. Look for nails. Look at the roof from the curb.
- After the first heavy rain, go in the attic with a flashlight. Look at every rafter near a valley, chimney, or vent.
- Photograph anything that looks off. Send to the project manager the same day.
Red flags
- ×Granules still washing heavily in the gutters after the first month
- ×Any sign of moisture in the attic, anywhere
- ×Flashing that looks older than the shingles
- ×The company is slow to come back when you call
- ×The "warranty registration number" you were given doesn't exist when you call the manufacturer
What an honest roofer does
We call you on day fourteen and ask how the roof is holding up. If you call us with a question, the project manager comes back within forty-eight hours. We don't charge for first-month adjustments. If we put it on the house, we own it for the first month. From your side, do the perimeter walks and the post-rain attic checks. Catching something on day five lets us fix it the same week, before a small thing becomes a story.
12
Something goes wrong months later
What's happening
Two years pass. Something leaks, and you go looking for the paperwork. The honest reality: by the time you're here, the decision was made back in Moment 5. If you picked a real local roofer, this is a phone call. If you picked a storm chaser, this is a problem.
Why this matters
A warranty is either a piece of paper or a real promise, and how a roofer responds to a problem two years after the check cleared is the truest measure of their work. By this point, your decision back in Moment 5 has fully expressed itself.
What to say
“I'm the homeowner at [address]. Your company installed my roof on [date]. I'm seeing [issue]. When can someone be here to look at it?”
What to ask
“What's the next step, and when?" Document the answer. A real roofer commits to a date. A storm chaser stalls.”
If they don't respond, do this in order
- File a complaint with the NC Licensing Board at nclbgc.org. Free.
- File a BBB complaint. Most companies respond once this is filed.
- Post a factual review (dates, specifics, no name-calling).
- Call the shingle manufacturer directly. Sometimes they honor the material warranty even when the installer is gone. You'll need the warranty registration number from Moment 9 (the one filed at the final walkthrough).
- Call a small-claims attorney. Most do a free first consultation.
Red flags
- ×Their phone number is disconnected
- ×The website is gone
- ×The local address you drive to doesn't exist or is a UPS Store
- ×Their license has been revoked or suspended on the NC Licensing Board site
What an honest roofer does
We answer the phone. We schedule a return visit. If we made the mistake, we fix it free, full stop. If the issue isn't covered by the warranty (storm damage, an unrelated leak), we tell you so honestly and quote the repair fairly. From your side, call us before you post. A real issue raised in a phone call almost always gets handled, and the same issue posted on Google before any call makes everyone defensive. Give a roofer the chance to make it right before you decide they won't.
Appendix A
The pause script
When someone is pressuring you and your brain freezes, you need words that work without thinking. Memorize these. Say them out loud once before you need them.
“I'm not making a decision tonight. I never do, on anything this size. I'll take your information, read it carefully, and call you tomorrow if I have questions. If your price isn't valid tomorrow, then I'm not the right customer for you, and that's fine.”
That paragraph works at the door, at the kitchen table, on a follow-up phone call, and on the porch the next morning. It isn't rude. It isn't aggressive. It just removes the pressure as a tool they can use. Anyone honest will respect it. Anyone who pushes past it has told you everything you need to know about them.
Appendix B
If something already went wrong
Most homeowners don't know how many real avenues exist. In order from cheapest and fastest, to slowest:
1.
Direct contact
Call the project manager's cell. Send a follow-up email the same day so there's a written record. Most legitimate issues resolve here.
2.
NC Licensing Board
Free. File at nclbgc.org. The Board has authority over every licensed NC general contractor. Most companies take a Board complaint seriously.
3.
Better Business Bureau
Free. File at bbb.org. The company is notified. Most respond within ten days because of the public record.
4.
Public review (factual)
Google, Facebook, Yelp. Stick to dates and facts. No name-calling. Companies respond fastest to public, factual, calm reviews because they damage the most.
5.
Shingle manufacturer
Call the manufacturer directly (number is on the shingle packaging or on their website). If your installer is gone but you have a registered warranty number, the manufacturer sometimes honors the material warranty themselves.
6.
Small-claims attorney
Most do a free first consultation. Small claims in NC handles up to $10,000. Below that line, you don't need a lawyer to file.
Back cover
If you want to talk to a real person
We're NC Roofing Service. We've been in North Carolina for years. We install every component a manufacturer requires. Not just shingles.
If you use this guide to interview five roofers and pick one of the others, fine. You'll have done your homework. If our name comes up when you call references, even better. Either way, you're better off than you were yesterday.
Phone: (336) ROOFING (real person, no script)
Email: info@ncroofingservice.com
Office: 5950 Mt. Harmony Church Rd, Rougemont, NC 27572
Online: ncroofingservice.com/guide
When you're ready, we'll come walk your roof, take drone photos, and give you a written quote in 30 minutes on-site. No deposit, no obligation, no follow-up call unless you ask for one.
This guide is updated every spring. The current version is the source of truth, always free at ncroofingservice.com/guide/companion. If you're reading a printed copy older than a year, check there first.
ncroofingservice.com/guide · Cost estimator · Updated May 2026